SHIPPING PROTECTION TERMS & CONDITIONS OF USE

Last Updated: September 16, 2024

Your use of Glidecoat Shipping Protection Services is subject to the following terms:

1. Terms and Conditions of Use
   
   1. Please read these Terms of Use and our Privacy Policy carefully, as they govern your use of the Glidecoat website (https://glidecoat.com) and the shipping protection service. For simplicity, the website, products, services, and content available on the site are collectively referred to as the “Services.”
   2. Please read these Terms of Use carefully before using our Services. By accessing or using the Services, clicking a button, or taking any action to show that you accept these Terms, or by completing our account registration, you:
      
      1. You agree to follow these Terms of Use, including any future updates published on the site.
      2. You confirm that you are of legal age in your area, capable of entering a binding contract with Glidecoat, and are not restricted from using the Services by law. If you’re accepting these terms on behalf of a company or other entity, you confirm that you have the authority to do so, and “You” will also refer to that company or entity.
   3. Glidecoat may update these Terms at any time without notice. If we do, we’ll post the new Terms on the site or notify you in other ways. You should review the Terms whenever they’re updated. By continuing to use the services, you agree to the changes. Since our services change over time, we may modify or stop parts of them at any time without notice.
2. Use of Services and Content
   
   1. The Services:
      Glidecoat offers shipment protection, allowing you to file claims for lost or damaged shipments. If you choose this protection, you’ll get a link to file claims and track your shipments.
   2. Account:
      To access certain features, you might need to create an account. You must provide accurate information and keep it updated. You’re responsible for all activities under your account and must keep your login details confidential. We may limit access to prevent fraud and are not liable for unauthorized use of your account.
3. Shipping Protection
   
   1. Glidecoat Shipping Protection extends to online purchases lost or damaged in transit or stolen, provided the shipment is tracked.
   2. Shipping Protection is optional.
   3. For subscription purchases, protection will apply to all installments. To cancel, you must cancel the original subscription.
   4. If you choose to add Shipping Protection to your order, you’ll receive a link with details and instructions for filing a Loss notice.
   5. Glidecoat’s liability is capped at $5,000 per shipment. Shipments exceeding this limit are covered only up to the $5,000 limit.
   6. Protection covers goods from the start of transit until successful delivery.
   7. Claims for packages marked “delivered” must be filed within 30 days of the delivery date.
   8. Claims for lost packages must be filed 7 days (or 20 for international) after the last successful checkpoint but before 30 days from that point.
   9. If you have protection and a Loss occurs, file a claim first instead of a chargeback. If you file a chargeback before the claim is resolved, Glidecoat may refund only the protection premium.
   10. You must cooperate with Glidecoat, provide needed documentation, and evidence of loss or damage necessary for processing your claim.
   11. In exchange for this Claim payment, the Claimant agrees that any monies collected from any such carrier, vessel, person or corporation, whether received in the first instance by the Claimant or by Glidecoat, shall be the property of Glidecoat; and that the acceptance of this claim payment shall not prejudice or take away any rights or remedies which Glidecoat would otherwise have by virtue of such payment.
   12. For approved claims, Glidecoat will offer a replacement or refund. Protection is limited to what you paid for each transaction. Glidecoat is not liable for additional claims, reimbursements, or reorders.
4. Third-Party Services
   Our Services may include links to third-party websites or services (“Third-Party Services”). We provide these links for your convenience but are not responsible for their content or services. You are solely responsible for any risk or issues that arise from using these third-party resources.
5. Termination
   We can suspend or terminate your access to the Services and your Account at any time, without notice, at our discretion. You can also delete your Account at any time.
6. Disclaimer of Warranty
   Your use of our Services is at your own risk. To the fullest extent permitted by law, we provide our Services “as is” and “as available,” with no warranties, express or implied. We do not guarantee that our Serviceswill meet your needs, be uninterrupted, error-free, or free from harmful components. We also do not warrant the accuracy, completeness, or reliability of the Services.
7. Limitation of Liability
   To the fullest extent allowed by law, Glidecoat is not liable for any direct or indirect damages, including loss of profits, or business interruptions, related to your use or inability to use our Services.

    

   UNDER NO CIRCUMSTANCES WILL GLIDECOAT BE LIABLE TO YOU FOR MORE THAN THE GREATER OF:

   1. $100; OR
   2. THE AMOUNT WE ARE REQUIRED TO PAY UNDER THE TERMS.
8. International Users
   The Site is accessible worldwide and may mention Services not available in your country. This doesn’t mean Glidecoat plans to offer those Services where you are. The Services are managed from the U.S., and Glidecoat doesn’t guarantee they are suitable or available in other locations. If you use the Services from outside the U.S., you do so at your own risk.
9. Contact Information
   If You have any questions about these Terms of Use or the Services, please contact Glidecoat at customersupport@glidecoat.com.