We guarantee to refund any item you are not completely happy with when you return it to us in sale-able condition within 14 days of receipt. When issuing a refund we will need to see proof of your original purchase. Refunds will be credited to your original method of payment.
For safety reasons we cannot offer refunds on products that have been opened or used, unless they are faulty or unfit for purpose. Please note, if you purchased our products through another reseller, you will need to return the products to the original place you purchased them.
How do I make a return?
Returns are simple and easy. If you need to return an item simply send the product(s), a letter as to why you are returning the products (please include contact details) and your original proof of purchase to:
1560 Latham Rd. Unit 5
West Palm Beach, FL
What about my delivery charge?
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality, we will refund the delivery charges you have paid to receive that item, unless it was sent to you with other items which you are not returning.
Glidecoat a division of Onan Technologies Inc.’s maximum liability for or with respect to any damages of any kind to any person, property or otherwise, caused to any Customer or any other person as a result of or with respect to any proven breach of any express or implied warranty with respect to any Product; misrepresentation with respect to any Product; Product error, failure or malfunction; formula, engineering or design error; manufacturing or packaging error; labelling error; Product failure to perform; or any other act or omission of any kind whatsoever with respect to any Product, shall be limited the price paid by the Customer for the Product at the time of original purchase (not including shipping, handling, sales taxes or installation services); and Product purchase price refund shall be Customer’s only claim or remedy arising therefrom. IN ADDITION TO AND WITHOUT LIMITATION OF THE FOREGOING, GLIDECOAT SHALL NOT BE LIABLE UNDER ANY RULE OR THEORY OF LAW TO ANY CUSTOMER OR ANY OTHER PERSON FOR (A) INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES, LOSS OF PROFITS, LOSS OF BUSINESS, OR OTHER ECONOMIC DAMAGES, OR (B) ERRORS MADE IN THE HANDLING, STORAGE OR INSTALLATION OR APPLICATION OF ANY PRODUCT, REGARDLESS OF WHETHER ONAN WAS ADVISED OF, KNEW OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OR RISK OF SUCH LOSSES OR DAMAGES.