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RETURN POLICY
We guarantee to refund any item that is returned to us in a saleable condition. To initiate a return, you must contact us (returns@glidecoat.com) within 14 days of receipt to obtain a Return Merchandise Authorization (RMA). We will provide you with a return label at that time and credit the refund to your original method of payment once the product is received at our warehouse. Any orders sent back without a RMA will not be refunded.

Please note: A 15% restocking fee, as well as the cost of return shipping, will be deducted from the refund amount.

For safety reasons, we do not offer returns on products that have been opened or used. Please contact us in the case of products which are faulty or unfit for purpose to discuss replacements or applicable refunds.

Please note: If you purchased our products through another reseller, you will need to return the products to the original place you purchased them.

HOW DO I MAKE A RETURN?
Returns are simple and easy. If you need to return an item simply send an email to returns@glidecoat.com to request a Return Merchandise Authorization (RMA). We will provide you with an authorization number as well as a return label for your choice of UPS or USPS. The item can then be packaged with the return label and dropped off to the corresponding delivery service provider.

WHAT ABOUT MY DELIVERY CHARGE?
In the case of the following:

• we have made a mistake on an item sent to you;
• The item is faulty;
• The item is damaged;
• The item is of unsatisfactory quality;

We will refund the delivery charges you have paid to receive that item. If the item was part of a larger shipment which is not being fully returned, the delivery charge will not be refunded.

DISCLAIMER
Glidecoat a division of Onan Technologies Inc.’s maximum liability for or with respect to any damages of any kind to any person, property or otherwise, caused to any Customer or any other person as a result of or with respect to any proven breach of any express or implied warranty with respect to any Product; misrepresentation with respect to any Product; Product error, failure or malfunction; formula, engineering or design error; manufacturing or packaging error; labeling error; Product failure to perform; or any other act or omission of any kind whatsoever with respect to any Product, shall be limited the price paid by the Customer for the Product at the time of original purchase (not including shipping, handling, sales taxes or installation services); and Product purchase price refund shall be Customer’s only claim or remedy arising therefrom. IN
ADDITION TO AND WITHOUT LIMITATION OF THE FOREGOING, GLIDECOAT SHALL NOT BE LIABLE UNDER ANY RULE OR THEORY OF LAW TO ANY CUSTOMER OR ANY OTHER PERSON FOR (A) INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES, LOSS OF PROFITS, LOSS OF BUSINESS, OR OTHER ECONOMIC DAMAGES, OR (B) ERRORS MADE IN THE HANDLING, STORAGE OR INSTALLATION OR APPLICATION OF ANY PRODUCT, REGARDLESS OF WHETHER ONAN WAS ADVISED OF, KNEW OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OR RISK OF SUCH LOSSES OR DAMAGES.